One
of the things that comes with a master’s license is supervisory responsibility,
and it’s the part of the job that the CFRs, International Rules and
USCG-approved courses don’t do much to prepare you for.
In
my first captain’s job, I fired a deckhand off the boat about five minutes
before a trip. I had asked him to do something, for the third time, and he
looked at me and said: “F*ck you.” My response was just as direct: “Get off the
boat, now.” He did, management backed me up, and that was that.
In
the past two years, though, that sort of experience has been rare. Much more
common is working with a crew in which everyone knows their jobs and does them
without complaint and without being prompted.
Unlicensed
crew members who have been doing their jobs for years can be great resources
for relatively new captains, like me. It can be a fun, productive and collegial
relationship.
This
isn’t my first rodeo as a supervisor, and because I’ve been on both sides of
that relationship I try to be smart about the way I manage people I’m responsible
for. I’ve lived by the “praise publically, correct privately” dictum. I go to
bat for my guys, too: whether it’s getting someone a long-delayed pay raise or
the supplies he needs to do his job – I consider those things to be part of my
job.
And
I grind and paint and lend a hand with engine oil changes.
A
lot of my opinions about leadership come from my experiences -- both good and
bad -- in the Army. On the positive side, I had one commander, an academy grad
who today is a friend, who exemplified good leadership: He was the first one
up, the last to go to bed, the last through the chow line, and he wasn’t afraid
to get down and dirty in the field with his troops. He was fair, but decisive.
And
more than anything, we knew he had our backs – when sh*t rolled downhill, he’d
put himself between the giant ball of dung and us.
So,
I try to live up to that example. I don’t always succeed, and I’m still
learning as I go.
A
long time ago I put one of my best friends on a formal performance improvement
plan and then, when he didn’t come through, fired him. I felt righteous for
about five minutes. It destroyed our friendship and caused untold hardship for
him and his family. Was I justified in firing him? By the letter of the law, sure.
Was it the right thing to do? Absolutely not; it was like employing a grenade
in a fistfight.
This
topic today because last week things came to a head with one of the deckhands
on my current boat. Nice enough guy, I thought, who started the same time I
did. We’ve worked through some issues, mostly arising out of his opinion that
a.) he’s “basically a captain without a license,” and b.) apparently, I’m so
new at this I can’t possibly make a good decision without his input.
I thought
we had agreed that if he ever saw me – or anyone else – about to do something
unsafe, he’d use his Stop Work Authority (as he is obligated to do, under our
company policy). If there were three or four safe ways to accomplish something
and I chose an option different from the one he preferred, he could tell me
about it later but in the moment he just needs to do what I tell him without
arguing or offering alternatives.
Well,
during an offload at the beginning of the week, it didn’t go quite that way.
Without going into the dreary detail, there were some issues with PPE (not
worn), with communication (not effective) and rigging (unsafe), and it
culminated with him throwing a radio on the counter in the wheelhouse and
“bowing up” on me – trying to get in my face while I was at the stern controls
holding the boat at a platform.
Everything
was correctable up until that last moment.
After
I calmed-down, and after we completed the evolution, I decided to offer him a
choice: I could write him up and he could take his chances on keeping his job,
or he could find another boat. Before I could even voice the options, he told
the more senior captain on the boat he wanted off at the next crew change.
I
still haven’t decided how to handle this. The captains swapped watches
mid-hitch, as is the routine on this boat, so the deckhand is working opposite
me right now.
It
is my nature, I guess, to wonder what I could have done differently to change
the outcome in a situation like this. And running someone off seems like an
admission of failure – if I was smarter, or more patient, or communicated more
clearly, maybe we wouldn’t have gotten to that point.
On
the other hand, some guys are just knuckleheads and nothing I say or do will
ever make them stop being knuckleheads.
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